We're committed to protecting your privacy
Privacy Policy
Effective Date: January 1, 2025
Gallant & Toole ("we," "our," or "us") is committed to protecting the privacy of individuals whose personal information we collect, use, and disclose. This comprehensive policy outlines our practices in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable privacy legislation.
Scope of this Policy
This policy applies to all personal information collected, used, or disclosed by Gallant & Toole in the course of our business operations, including information collected through our website, forms, communications, and service delivery.
Definition of Personal Information
Personal information refers to any information about an identifiable individual. It does not include the name, title, business address, or telephone number of an employee of an organization.
Information We Collect
We collect various types of personal information, including but not limited to:
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Contact Information: Name, address, email address, phone number, and other contact details.
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Business Information: Company name, industry, size, and other relevant business-related details.
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Service-Related Information: Information provided in forms, registration processes, or during the provision of our accounting services.
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Communication Preferences: Records of your consent to receive communications and your preferred methods of contact.
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Website Usage Data: Information such as IP addresses, browser type, operating system, referring URLs, pages visited, and dates/times of website visits. This data is typically anonymized and used for statistical purposes.
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Marketing and Communication Data: Information related to your interactions with our marketing materials and communications.
How We Collect Personal Information
We collect personal information through the following methods:
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Direct Interactions: Completing forms, registering for services, subscribing to newsletters, or contacting us by phone or email.
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Automated Technologies: Through cookies and similar tracking technologies. You can control cookie settings in your browser.
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Third-Party Sources: Occasionally from public sources or third parties, with your consent or as permitted by law.
Purposes for Collecting and Using Personal Information
We use personal information for the following purposes:
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Responding to inquiries and providing support.
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Delivering requested accounting services and related updates.
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Communicating via email, phone, or automated systems for service or marketing purposes.
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Analyzing feedback to improve our services and client experience.
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Personalizing communications and services.
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Ensuring legal and regulatory compliance, including tax obligations.
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Protecting our systems and data.
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Administering general business operations and managing client relationships.
Consent
We obtain your consent before collecting, using, or disclosing your personal information, unless otherwise permitted or required by law. Consent may be:
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Express: Written or verbal agreement.
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Implied: When information is provided for a specific purpose.
You may withdraw your consent at any time, subject to legal or contractual obligations and reasonable notice. To do so, contact us using the information below.
Disclosure of Personal Information
We may disclose your personal information in the following situations:
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Trusted Service Providers: Third parties that assist with IT, analytics, payment processing, or marketing. These parties are contractually bound to protect your data.
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Legal Requirements: When required by law, court order, or governmental authority.
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Protection of Rights: When necessary to protect our or others’ rights, property, or safety.
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Business Transactions: During a merger, acquisition, or sale of assets. You will be notified if a different privacy policy applies.
We do not sell your personal information to third parties for marketing purposes without your explicit consent.
Data Security and Retention
We take reasonable precautions to protect your personal information through:
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Encryption
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Access controls
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Firewalls
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Regular security audits
Data is stored on secure servers located in Canada, and retained only as long as necessary for its intended purpose or as required by law. Once no longer needed, data is securely destroyed or anonymized.
Your Rights Regarding Your Personal Information
Under PIPEDA, you have the following rights:
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Access: Request access to your personal information.
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Rectification: Request correction of inaccurate or incomplete information.
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Withdraw Consent: Revoke your consent at any time.
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Erasure: Request deletion of personal information in certain circumstances.
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Object: Object to specific uses of your data.
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Data Portability: Receive your data in a structured, commonly used, machine-readable format.
To exercise your rights, contact our Privacy Officer below. We may require identity verification before processing requests.
Changes to this Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on our website with an updated effective date. We encourage you to review it regularly to stay informed.
Contact Us
If you have any questions, concerns, or complaints regarding this Privacy Policy, please contact our Privacy Officer:
Gallant & Toole
Attention: Privacy Officer
185 The West Mall
Etobicoke, ON M9C 5L5
Phone: +1 (437) 424-8607
Email: privacy@galtoo.com
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We are committed to resolving any concerns in a timely manner. If you are unsatisfied with our response, you may contact the appropriate privacy regulatory authority.